Help & Questions

✧ Orders & Shipping

When will my order ship?
Orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking details.

Do you ship internationally?
Currently we ship within the United States. For international inquiries, please contact us directly.

How can I track my order?
Once your order ships, you will receive a tracking link via email.

✧ Returns

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn and in their original condition.

Sale items are final sale and are not eligible for return.

For return requests, please contact us through the Contact page.

✧ Jewelry Care

How should I care for my jewelry?

To preserve the beauty of your piece:
• Avoid water, perfumes, and harsh chemicals
• Store in a dry place
• Remove before swimming or exercising

Each gemstone is unique and naturally delicate.

✧ Materials

Are your pieces handmade?

Yes. Each Nuvell piece is handcrafted and designed to celebrate individuality and quiet elegance.

✧ Contact

Still have questions?

We’re here to help. Please use the Contact form and we’ll respond within 1–2 business days.