Refund policy

Each Nuvell piece is handcrafted and prepared to become part of your story. We want you to feel completely confident in what you wear.

If something doesn't feel quite right, we accept returns under the conditions below.

Returns

• Request your return within 14 days of delivery, and ship it back within 7 days of approval.
• Items must be unworn, unused, and returned in their original packaging.
• Every piece is one of a kind, so we cannot offer exchanges. Return the piece for a refund and order the one you'd prefer.
• For hygiene reasons, pierced earrings are final sale unless they arrive damaged or faulty.
• Returns sent without prior approval cannot be refunded.

To begin a return, email us at nuvell.jewelry@gmail.com with your order number and the reason for your return. Once approved, you will receive return instructions.

Refunds

• Refunds are issued to the original payment method once we receive and inspect the piece.
• Please allow 5–7 business days for processing. Your bank may take a further 5–10 business days to post the credit.
• Original shipping fees are non-refundable.
• Return shipping is the customer's responsibility. Please use a tracked, insured service — until the piece reaches us, it remains your responsibility.
• Pieces returned worn, altered, or damaged may receive a partial refund or be returned to you.

Damaged or incorrect items

If your piece arrives damaged, or is not what you ordered, email us within 14 days of delivery with a photo. We will make it right at no cost to you — this applies to every piece, including any listed above as final sale.

Thank you for supporting a small, independent brand.