Shipping policy
Where we ship
We ship within the United States, from our studio in Los Angeles, California. If you're outside the US and would like a piece, email nuvell.jewelry@gmail.com and we'll tell you honestly whether we can work something out.
Shipping rates
- Standard shipping is $8 on orders under $70.
- Standard shipping is free on orders of $70 or more.
- Express shipping is $15.
Rates are calculated at checkout.
Processing time
Every piece is made by hand and packed by the person who made it.
Standard orders are processed within 1–3 business days. Express orders placed before 5pm PT are dispatched the same business day; after 5pm, the next business day.
Occasionally a piece needs an extra day — if that happens, we'll email you rather than leave you wondering. Business days are Monday to Friday, excluding US public holidays.
Delivery estimates
Once dispatched, Standard typically arrives in 2–5 business days and Express in 1–3. These are carrier estimates, not guarantees, and they don't include the processing time above.
Tracking
When your order ships you'll receive a confirmation email with tracking. If it hasn't arrived in your inbox, please check your spam folder before emailing us.
Delays
Carrier delays are outside our control. If your tracking hasn't updated in 7 business days, email us and we'll open a trace with the carrier.
Lost or stolen packages
Once the carrier marks a package delivered, we can't be responsible for theft from a doorstep. If tracking says delivered and the package isn't there, email us within 7 days — we'll help you file a carrier claim and do what we reasonably can. If you're not able to receive packages securely at home, we'd gently suggest shipping to an address where you can.
Incorrect addresses
Please double-check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we'll reship it once return postage is covered.